Frequently Asked Questions

Please find below important information and frequently asked questions.

What is a "nationally recognised qualification"?
Is Phoenix Academy an RTO?
Can we customise the courses on offer?
Where is the training held?
How can I pay for my course?
How do I get recognition of my prior learning?
What government funding is available?

If you question is not answered below, please contact us for more information.

What is a nationally recognised qualification?

Our award qualifications are recognised by employers Australia-wide. The Australian Quality Training Framework (AQTF) is the national set of standards which assures nationally consistent, high quality training and assessment services for Registered Training Organisations.

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Is Phoenix Academy a Registered Training Organisation (RTO)?

Absolutely! Our national provider number is: 50030. Click here to view our National Training Information Service (NTIS) page.

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Customised Training

Phoenix Academy Trainers and Assessors are experts in customising and developing programs to specifically fit your requirements. If you would like a free quote on a program simply fill in the Training Needs Analysis Form with as much detail as possible and we will get back to you with an estimate and an outline of what we can do.

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Where is the training held?

Training is held at the Phoneix Academy Perth Campus at 223 Vincent Street in West Perth (see map), or we can arrange to hold customised courses either on or off your work site. Customised courses can be a combination of face to face and online delivery. If you would like a free quote on a course offered off-site from the Phoenix Academy campus please contact us with as much detail as possible and we will get back to you with an estimate and an outline of what we can offer.

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Paying for a course

We accept a wide range of payment methods:

Cash
Credit Card: Visa or MasterCard
Cheque
Direct Deposit
Some government funding may also be available (see below)

Please indicate your preferred method of payment on your registration form. Contact us for more information.

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Recognition of Prior Learning

What is Recognition of Prior Learning — RPL?

Recognition of Prior Learning (RPL) is "the acknowledgement of the skills and knowledge" that you have gained through previous studies, work and life experiences. If you are granted recognition in a unit/s of competency, you do not have to re-study it.

If you already have skills in a particular field, you can apply for an RPL assessment. If RPL is granted, this will mean that you will not have to complete the course unit of competency.

Phoenix Academy acknowledges that relevant knowledge and skills can be acquired through a variety of means, not just through formal education and training, we also recognise:

Work experience, either in Australia or overseas
Life experiences
Education, including training and qualifications attained in Australia or overseas
Where you can clearly demonstrate the relevance of life experiences.

What are the benefits of applying for RPL?

Because RPL provides formal recognition for your existing skills, you don't have to spend time re-learning what you already know, or demonstrate skills you can already perform. The benefits for you are:

You can focus your time and energy on learning new knowledge and skills.
Any credit given to you through the RPL process can be recognised by employers to assist with your career progression.
You can save time, effort and education costs.

How does RPL work?

RPL involves matching what you already know and can do to the elements and performance criteria for a competency within a particular course subject. In order to establish your claim for RPL, you will need to collect evidence; this is the most important part of the process.

How much RPL can I apply for?

This depends on your existing qualifications, skills, and work and life experience. You could apply for RPL for the entire course, although this would be extremely rare because of the content of some of the course modules.

How do I apply for RPL?

To work out if your existing skills and knowledge are relevant and could be recognised as credit towards the course you are enrolled in, you will need to:

Contact us for an interview. This interview is to determine whether you have the required knowledge, skills and documentation of evidence for the RPL process. The evidence you will need to submit will be discussed during the interview.

Types of evidence

When assessing the evidence you have provided, we must ensure that knowledge/and or skills described in the evidence matches the learning outcomes of the course subjects you are applying. Types of evidence can be:

Internal training
Workplace reference
Statement of duties
Work Project
Newspaper cuttings of achievements
Minutes of meeting attended or conducted
Documents showing organising or supervising skills.

How long does the RPL assessment process take?

You will be contacted by our RPL coordinator if the portfolio of evidence you have submitted lacks critical evidence. You will receive confirmation on your assessment within 14 days of your submission. This period may be longer during the holiday breaks and at peak enrolment times.

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Government Funding

The Productivity Places Program (PPP)

This program is part of the Australian Government's Skilling Australia for the Future initiative. The program provides training opportunities to assist Australian workers and job seekers to develop the skills they need to be effective participants and contributors to the modern workforce.

PPP for Job Seekers
Training funded through the program can only be delivered to Job Seekers, who are defined as individuals who are:

not currently working and seeking (or intending to seek) paid employment or self-employment after completing the Qualification; or
registered with Job Services Australia; or
holders of a health care card - issued by Centrelink - that identifies the person as being in receipt of the Youth Allowance - Jobseeker; or
holders of a Job Services identification card - issued by Centrelink or by a Job Services Australia Provider - that includes a job seeker identification number.

PPP for Existing Workers
Training funded through the program can only be delivered to Existing Workers, who are defined as someone who, in any given week, worked for one hour or more for pay, profit, commission or payment in kind.

If you are eligible for either of the PPP programs above then please contact us to talk about what course options are available to you.

More information: Department of Education, Employment and Workplace Relations website

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Accessing Course Brochures & Application Forms

All our course brochures and application forms are available for download in PDF Format.

About PDF files:
You must have Adobe® Acrobat® Reader installed to view PDF files. The reader is a free plug-in available at the Adobe® web site. Adobe, the Adobe logo, and Adobe Acrobat Reader are trademarks of Adobe Systems Incorporated.

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