Supervising Others

Effectively supervising a team can be a challenging role which can vary tremendously from company to company. In many businesses, the supervisor's role is to oversee work the company produces, make sure new employees are trained to proficiently carry out their work, give performance reviews, and create and implement work schedules. In some companies the supervisor is required to do some of the work, or they may merely implement Management's wishes and work on employee training and production, acting as a go-between for employees and managers, and occasionally assist with work as needed.

In larger companies, supervisors can have numerous tasks. They may need to address employee problems directly, taking disciplinary action when necessary. They're often involved in the hiring process of new employees and may sit on a panel with managers and other supervisors to make choices about who gets hired. They implement employee safety recommendations, and naturally they give orders as requested by heads or managers of companies.

This workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Learn how to

Define requirements for required work
Set the expectations for your staff
Establish SMART goals for yourself
Help your staff set SMART goals
Learn to delegate appropriately
Provide effective feedback to your staff
Utilise effective time management techniques
Perform effective conflict resolution
Understand how to manage effectively in different situations
Understand what a new supervisor needs to become an effective supervisor

Who Should Attend

This course is ideal for those who work in a management role in a business and wish to improve their knowledge and skills in modern management practice. It is also recommended for those who manage or own a small business and want to improve the quality of their operations, are looking to get into a management or supervisory role or want to improve their career prospects with additional qualifications this management.

Course Requirements

Completion of Year 12 or equivalent or relevant industry experience.
Sufficient language, literacy and numeracy skills to complete the course.
Basic computing literacy.

Qualification Obtained

All participants receive a Certificate of Participation.

This course is one of the steps leading to achievement of the Phoenix Academy Diploma of Business course unit, Management 500, which is in partial completion of the nationally recognised qualification: