Managing Effective Work Relationships

Most people need to work with others to achieve results. Managers are no different. The good working relationships managers have with their work teams, their own managers and people across and outside their organisations lubricate their ability to get things done. The ability to nurture good working relationships is critical to managerial success.

For quality relationships to flourish, people need to understand themselves and others. This requires well-developed interpersonal skills and the ability to trust and confidence to understand and navigate the sometimes stormy seas of organisational politics. It requires wide-ranging support networks where people can call on each other for advice and assistance, and it requires lots of clear communication and the willingness to recognise and deal with conflicts and differences of opinion.

What will I achieve from this course? This course will help you build the relationships you need to work effectively as a manager. You will:

Have a better understanding of yourself and others
Know how to build and sustain the trust and confidence of others
Establish, contribute to and benefit from professional networks
Make organisational politics work for you and your work team and get your ideas implemented and achieve work priorities and goals
Know how to turn conflicts into agreements

Who Should Attend

This course is ideal for those who work in a management role in a business and wish to improve their knowledge and skills in modern management practice. It is also recommended for those who manage or own a small business and want to improve the quality of their operations, are looking to get into a management or supervisory role or want to improve their career prospects with additional qualifications this management.

Course Requirements

Completion of Year 12 or equivalent or relevant industry experience.
Sufficient language, literacy and numeracy skills to complete the course.
Basic computing literacy.

Qualification Obtained

All participants receive a Certificate of Participation.

This course is one of the steps leading to achievement of the Phoenix Academy Diploma of Business course unit, Management 500, which is in partial completion of the nationally recognised qualification: