Solving Problems and Making Decisions

Learn to use a simple six step process to implement solutions to almost any kind of problem. The nature of human problem solving has been studied for the past hundred years by psychologists. The past few decades have seen business take much more of an interest in the processes some individuals apply to identify and implement the solutions to their problems. These processes or methods work for any kind of problem, large or small.

This workshop will offer you an overview of the entire creative problem solving process, it will also describe key problem solving tools that you can use in your day to day life.

Learn how to

Recognise problems and understand the creative problem solving process
Indentify types of information to investigate and key questions to ask
Ascertain the importance of correctly defining a problem
Use four different problem definition tools
Write solid problem statements
Apply basic brainstorming tools to generate ideas for solutions
Successfully utilise idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
Assess potential solutions against criteria of cost/benefit analysis
Perform a final analysis for successful solution selection
Be aware of the roles that intuition and fact play in solution selection
Understand the need to refine the shortlist and the importance of redefining it
Successfully identify the tasks and resources required to implement the solution
Conduct a solutions reality check
Conduct post solution implementation checks to celebrate successes and identify improvement

Who Should Attend

This course is ideal for those who work in a management role in a business and wish to improve their knowledge and skills in modern management practice. It is also recommended for those who manage or own a small business and want to improve the quality of their operations, are looking to get into a management or supervisory role or want to improve their career prospects with additional qualifications this management.

Course Requirements

Completion of Year 12 or equivalent or relevant industry experience.
Sufficient language, literacy and numeracy skills to complete the course.
Basic computing literacy.

Qualification Obtained

All participants receive a Certificate of Participation.

This course is one of the steps leading to achievement of the Phoenix Academy Diploma of Business course unit, Management 500, which is in partial completion of the nationally recognised qualification: