Negotiation Skills and Anger Management
When we use the word "negotiation", many people think of big government or business discussions or secret meetings with Union representatives. This is a misconception as we negotiate all the time in our normal daily life. We all at some point have discussed with a few friends where to eat or drink, or something as simple as who is going to take the rubbish out. Not all our negations are trivial however, discussions with your manager regarding salary or the price you pay for a new home or car.
Anger is a powerful emotion. If not managed appropriately it may have destructive results for you, your colleges and your loved ones costing people their jobs, personal relationships, and even their lives when it gets out of hand. Uncontrolled anger can lead to arguments, physical fights, physical abuse, assault and self-harm. In contrast well managed anger can be a useful emotion that motivates you to make positive changes.
During this workshop we will give participants an understanding of the phases of negotiation, tools to use during negotiation, and ways to build win-win solutions. The workshop will also help teach participants how to identify their anger triggers and what to do when they're angry.
Learn how to
- Understand the basic types of negotiation and the phases required for success
- Complete the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Basic bargaining techniques
- Identifying mutual gain strategies
- Reach consensus and set the terms of agreement
- How to use negotiating processes in our everyday life
- Deal with personal attacks and other difficult issues
- Understand anger dynamics
- Understand the myths of anger
- Know the right and wrong ways of dealing with anger
- Apply techniques in controlling anger
- See differences between objective and subjective languages
- Use tips in identifying the problem
- Express a feeling or position using I-messages
- Make a disagreement constructive
- Understand hot buttons and personal anger dynamics
- Understand the alter, avoid and accept response to anger.
Who Should Attend
This is course is ideal for those who are looking to improve their communication and personal skills for the workplace and everyday life.
Course Requirements
Sufficient language, literacy and numeracy skills to complete the course.
Basic computing literacy.
Qualification Obtained
All participants receive a Certificate of Participation.
This course is a step leading to completion of the nationally recognised qualification:
Course Delivery Methods
- Classroom based face-to-face
- Blended delivery
- Demonstration of skills
Course Information
Cost: $100 inc GST
Duration: 4 hrs
Date: TBA
Register now via email!
Download a registration form (PDF)
Download the course brochure (PDF)